Privacy Policy
Effective Date: 25 Nov 2024
Welcome to Costa Tropical Holidays! Your privacy is important to us, and we are committed to safeguarding your personal data. This Privacy Policy explains how we collect, use, and protect your personal information in compliance with the General Data Protection Regulation (GDPR).
If you have any questions or concerns about this Privacy Policy, please contact us at hola@costatropicalholidays.com
1. Data Controller
Paweł i Sylwia Rogowicz is the data controller for your personal data. This means we determine how and why your data is processed.
Contact Information:
- Email: hola@costatropicalholidays.com
- Address: Los Pinos 34, Almunecar, Spain
2. Information We Collect
We may collect and process the following types of personal data:
1. Personal Identification Information: name, address of residence, passport or ID card number, e-mail address, telephone number;
2. Booking Information: Travel details, preferences, and payment information.
3. Technical Data: IP address, browser type, operating system, and other data collected through cookies or similar technologies.
4. Activity-related data: like time spent on the site, search phrases, number of pages viewed, date and source of visit.
5. Marketing Data: Preferences for receiving marketing communications and responses to surveys.
3. How We Use Your Data
We use your data for the following purposes:
- To process bookings and provide travel services.
- To communicate with you regarding your reservations.
- To improve our website and services.
- To comply with legal obligations.
- To send marketing communications, where you have opted in.
4. Legal Basis for Processing
Under the GDPR, we process your personal data based on the following lawful grounds:
1. Contractual Necessity: To fulfill bookings or other services you request.
2. Consent: For sending marketing communications (you can withdraw your consent at any time).
3. Legitimate Interests: For improving services, preventing fraud, and ensuring website security.
4. Legal Obligations: To comply with laws and regulations.
5. How We Share Your Data
We do not sell your personal data. However, we may share your data with:
- Service providers, such as payment processors or travel partners.
- Legal authorities if required by law.
- Third parties you have explicitly authorized.
6. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.
7. Your Rights
Under the GDPR, you have the following rights:
1. Right to Access: Request a copy of the data we hold about you.
2. Right to Rectification: Correct inaccurate or incomplete data.
3. Right to Erasure: Request the deletion of your data in certain circumstances.
4. Right to Restrict Processing: Limit how your data is used.
5. Right to Object: Opt out of certain types of processing, such as direct marketing.
6. Right to Withdraw Consent: At any time for processing activities based on consent.
7. Right to Lodge a Complaint: File a complaint with your local data protection authority.
To exercise your rights, contact us at:hola@costatropicalholidays.com
8. Cookies
Our website uses cookies to improve user experience and analyze website traffic.
For more information check our Cookie Policy
9. Data Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse.
10. International Transfers
If we transfer your data outside the European Economic Area (EEA), we ensure appropriate safeguards are in place to protect your data, such as standard contractual clauses.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date.
This Privacy Policy shall apply to all services provided by the Controller.